Help
Help & Returns
Every Bruno's Cards order is printed just for you, one card at a time — so we care a lot about getting it right. If anything's off, we'll do our best to fix it. Here's how it all works, in plain English.
The short version
- Something wrong with your card? Send a photo through our form and we'll reprint or refund it — free, with nothing to mail back.
- Order lost or never arrived? Let us know and we'll track it down or make it right.
- Want a refund, or need to change or cancel an order? Reach out and we'll walk you through it.
Frequently asked questions
- My card arrived damaged or misprinted. What do I do?
- We're sorry — that's on us, and we'll make it right at no cost to you. Send us a clear photo of the card (and the envelope, if that's damaged too) through our contact form within 30 days of getting your order, and we'll send a fresh reprint or a full refund, whichever you'd prefer. You don't need to mail anything back — the photo is all we need.
- My order never arrived, or I think it got lost in the mail.
- It happens, and we'll help. If your card hasn't shown up, reach out within 30 days of the expected delivery date and we'll check the tracking and either get a replacement moving or refund you. Do peek around your mailbox, porch, and with anyone else at your address first — carriers sometimes tuck things in unexpected spots.
- Can I return a card?
- Because every card is printed fresh just for your order, we don't take physical returns — there's no card sitting on a shelf to send back to. What we can do is take a look. If something's genuinely wrong, send us clear photos through our contact form and we'll review each case individually. Refunds for change-of-mind or ordering the wrong card are handled at our discretion and aren't guaranteed, but we read every message from a real person and we'll always try to be fair. If the card arrived damaged or misprinted, that's a different story — see the first question above, and we'll make it right at no cost to you.
- I entered the wrong shipping address.
- Reach out as soon as you notice. If the card hasn't gone to print yet, we can usually update it with no fuss. If it's already on its way to the old address, we'll help you get a replacement out to the right one — there may be a small reprint-and-ship cost in that case, since the original was made and sent correctly, but we'll always tell you the cost upfront before charging anything.
- Can I change or cancel my order after placing it?
- If you catch it fast, usually yes. Reach out right away — because cards go into production quickly, there's a short window before printing starts. If we get your message in time, we'll change or cancel it, no problem. Once it's printed, the questions above have you covered for a replacement or refund.
Shipping
Every card is printed to order, so most orders take about 2–5 business days to print before they ship. Within the US, delivery usually lands within about a week of ordering; shipping is a flat $4.95, or FREE on orders of $34+. We ship worldwide too — international rates and delivery times are calculated at checkout based on your destination. You'll get tracking by email once your order is on its way.
How to reach us
The fastest way to get help is our contact form — a real person (often Bruno himself) reads every message. It helps to include your order number and, for any damage or print issue, a photo. Thanks for supporting a small family business — it means the world to us.